Privacy Policy
Privacy Policy — blueicecavetours.com
Effective date: 11/26/2025
1. Introduction
Blueicecavetours operates guided ice cave tours in Iceland and sells all tours through our website www.blueicecavetours.com. This Privacy Policy explains what personal data we collect, why we collect it, how we use and share it, your rights, and how to contact us.
2. Information we collect
- Contact & booking data: name, email, phone number, postal address, date of birth (when required for safety), emergency contact, passport or ID details (when required for travel or booking), and any special requirements or medical information you provide for your tour.
- Payment data: billing address and payment card details processed by our payment provider (we do not store full card numbers on our servers unless explicitly stated).
- Technical & usage data: IP address, browser and device information, pages visited, referral source, booking history, and Site analytics (collected via cookies and similar technologies).
- Communications: messages you send to us via email, web forms, phone, or chat, and our responses.
- Photographs and recordings: photos or videos taken by our guides during tours may include guests; we will obtain consent where required.
3. How we use your data
We use personal data to:
- Process and manage bookings and payments.
- Communicate booking confirmations, updates, safety information, and pre-tour instructions.
- Provide customer service and respond to inquiries and complaints.
- Comply with legal, safety, and regulatory obligations.
- Improve our services, Site experience, and marketing (with your consent where required).
- Send promotional materials if you opt in; you can unsubscribe at any time.
4. Legal bases for processing (where applicable)
- Performance of a contract (booking and delivering tours).
- Compliance with legal obligations (safety, identification, tax, and immigration rules).
- Legitimate interests (improving services, fraud prevention, customer support).
- Consent (marketing communications and certain photography/video uses).
5. Sharing and disclosure
We may share personal data with:
- Service providers and partners who support bookings, payments, email delivery, analytics, and Site hosting.
- Payment processors and banks to complete transactions.
- Emergency services, medical providers, or authorities when necessary for health, safety, or legal reasons.
- Law enforcement, government, or regulators where required by law.
- Prospective buyers or business partners in connection with a sale, merger, or restructuring (with appropriate protections).
We require third parties to protect personal data and only process it for permitted purposes.
6. International transfers
Our operations and service providers may be located outside your country (including outside the EEA). When we transfer personal data internationally, we implement safeguards such as standard contractual clauses or other legally permitted mechanisms.
7. Cookies and similar technologies
We use cookies and similar tools to operate the Site, analyze usage, and support booking and personalization. You can manage cookie preferences through your browser or Site controls. Disabling certain cookies may affect Site functionality.
8. Data retention
We keep personal data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.
9. Security
We implement administrative, technical, and physical measures to protect personal data. While we strive to secure your information, no system is completely secure; we will notify affected individuals and authorities as required by law in the event of a data breach.
10. Your rights
Depending on your jurisdiction, you may have rights to:
- Access, correct, update, or delete your personal data.
- Restrict or object to processing.
- Obtain a copy of your data in a portable format.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with a data protection authority.
If you are a California resident, you may have additional rights under the CCPA/CPRA (e.g., rights to know, delete, and opt-out of the sale of personal information). We do not knowingly sell personal information of minors.
11. Children
Our services are not directed to children under 16. We do not knowingly collect personal data from children under 16 without parental consent. If you believe we have collected such data, contact us to request deletion.
12. Marketing preferences
If you opt in to receive marketing, you can unsubscribe at any time via the unsubscribe link in emails or by contacting us.
13. Photos & media use
We may use photos or videos taken during tours for marketing and promotional purposes. We will obtain consent where required by law and respect any opt-out requests.
14. Changes to this policy
We may update this Privacy Policy. Material changes will be posted on the Site with an updated effective date.
15. Contact us
For questions, requests, or to exercise your rights, contact:
Email: blueicecavetours@gmail.com
If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.
End of Policy.